Frequently Asked Questions

Everything you need to know about your next favorite pair of shoes.

Are Koi Footwear products vegan?

Yes, we are proud to be a 100% vegan brand. All our footwear is made from high-quality synthetic materials, ensuring no animal products are used in our production process.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 28-day return period from the date you receive your order. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a refund.

How do I find the right size?

We provide a comprehensive size guide on every product page. Our shoes generally run true to size, but we recommend checking the specific measurements if you are between sizes or purchasing platforms.

Which payment methods do you accept?

We accept all major credit and debit cards, PayPal, and buy-now-pay-later options such as Klarna and Clearpay to make your shopping experience as flexible as possible.

Do you restock sold-out items?

Many of our popular styles are restocked regularly. You can sign up for 'Back in Stock' notifications on the product page to be the first to know when your size is available again.